Shipping and Returns Policy

Deliveries

Shipping methods:

1. Courier to the house to the whole country | Delivery time: up to 5 business days, costing 40 NIS.

2. Courier to the house inTel Aviv | Delivery time: up to 5 business days, free.
3. Self-collection * | Delivery time up to 1 business day from our store, at: Montefiore 31 Tel Aviv.

And

Shipping prices:

1. Courier to the house to the whole country | Delivery time: cost 40 NIS.
2. Courier to the house in Tel Aviv | free.

3. Self-collection * | free.

And

* Self-collection - on Sundays - Thursdays between 11: 00-18: 00. At the address: Montefiore 31 Tel Aviv.

Returns

If you are not interested in the product you received, you can return it as follows by registering on the website during the order:

- Enter the personal area

- Go to the "My Orders" page

-Select the relevant order, and click on the "Return item from this order" button

- Mark the item you want to return, and specify the reason for the return.

-Enter an address from which the courier will collect the package - her face will open with us and we will contact you to collect the package.

And

If you have not been able to make a request for a refund, contact us by email: or the WhatsApp button.

If you want to make an exchange: Contact us by email? Or the WhatsApp button.

And

Transaction / Return Cancellation Policy

The provisions of the Consumer Protection Law, 5741-1981 and the following regulations shall apply to the transactions carried out on the online site.

A transaction made on the online site can be canceled within 14 days from the date of receipt of the product or from the date of receipt of the details of the transaction, whichever is later. In case of cancellation of a transaction that is not due to a defect and / or non-conformity in the product, the company will return within 14 days of receiving notice of cancellation the same part of the transaction price paid by the customer less cancellation fee not exceeding 5% of the transaction price or NIS 100, whichever is lower Of their sons; If the product was installed in the customer's home, the company may charge the installation cost in accordance with the provisions of the Consumer Protection Law.

The refund will be made to the credit card with which the transaction was made.

In the event of cancellation of a transaction that is not due to a defect and / or non-compliance with the product, the product will be returned to the business at 31 Montefiore Street in Tel Aviv by the customer and at his own expense only.

In case of cancellation of a transaction that is not due to a defect and / or non-compliance of the product, the return of the product will only be possible if the product has not been used and is in its original packaging, which has not been opened or damaged. The company will not allow the return of a used product.

In the event of cancellation of the transaction due to a defect in the product and / or non-compliance, no cancellation and / or shipping / transportation fees will be charged.

In any case of cancellation of a transaction, the customer must present an original transaction invoice.

We are here for you in any problem by emailing info@toilab.org and WhatsApp Online.