Site's Policy

Terms of purchase of products on the online site Online store:

Welcome to the toi.shop website (hereinafter: the "Website"), operated by "Yona 3 Ltd." H.P. 514046879 (hereinafter: "the Company").

The site allows its guests access to the content and services offered on it, subject to the terms of use set forth below in these terms and conditions (hereinafter: the "Terms and Conditions").

The wording of the regulations is in the masculine language for convenience only. The regulations are intended for both men and women.

The use of the website indicates the customer's consent to the provisions of the regulations below and to the other conditions that appear and / or which will appear on the website when using it.

If you do not agree to any of the terms of the regulations and / or the additional terms on the site, you are asked to refrain from making any use of the site.

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general terms:

The provisions of these Terms and Conditions shall apply to any use made by the Customer on the Website and may change from time to time by the Company, in accordance with its needs and at its sole discretion.

The Company may, in its sole discretion and in accordance with the relevant legal provisions, hold promotions and / or campaigns and / or lotteries and it is possible that in these cases, individual regulations will apply but these individual regulations do not derogate from the provisions of these regulations. The company makes every effort to ensure that the information on the site is accurate and complete, but the company will not be held responsible for inaccuracies or errors in product descriptions and / or colors and / or the existence of the products in stock and in general and / or any other information displayed on the site.

It is hereby clarified that there may be differences between the prices of the site and the prices in the company's stores and the company reserves the right to price in each of its branches and / or on the site in its sole discretion; The company does not guarantee that the prices on the website are cheaper than the prices of the products in the stores. The images displayed on the website are for illustration only.

The user's personal details (name and contact details) will be used, among other things, for direct mailing. For removal, please email the company's customer service at toi@toilab.org.

The company may use "cookies" for the day-to-day and proper operation of the site and to collect statistics about the use made of the site, including - but not limited to - the pages the user visited, the length of time he stayed on each page, the products he was interested in, how he arrived To the site, etc .; this information can and will be stored on the company's servers; browsing the company's website constitutes consent to the company's use of such "cookies" and the user and / or anyone on his behalf can not make any claim in connection with what is stated in this section.

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How to use the site

Use of the Site is for personal use only for lawful purposes. Do not perform any actions that may disrupt the day-to-day operation of the site, including unauthorized access to the site's servers, inspection and / or scanning of the site for personal or commercial use, disruption or attempt to disrupt the site's day-to-day operations; In addition, the transfer, collection or use of content and / or details and / or images and / or any other information found on the site is prohibited. Do not perform actions on the site while taking a false identity and / or impersonating another person. It is hereby clarified that all materials contained on the site, including images and / or graphic descriptions and / or verbal descriptions and / or slogans and / or logos and / or signs and / or text and / or any other material, whether registered by the company or Are not - are the sole property of the company and are strictly prohibited from being copied and / or photographed and / or any other use by the site's surfers.

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Warranty for the products

The warranty given for each product is the manufacturer / importer's warranty, as specified on the packaging of the product supplied to the customer's home. Upon receipt of the product, the customer will sign a delivery note in which he will confirm that he has seen and inspected the product provided to him and that the product has been delivered to his complete satisfaction. The company is not responsible in any case for damage caused to the product and / or any person and / or property as a result of using the product.

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Transaction Cancellation and Return Policy

The provisions of the Consumer Protection Law, 5741-1981 and the following regulations shall apply to the transactions carried out on the online site.

A transaction made on the online site can be canceled within 14 days from the date of receipt of the product or from the date of receipt of the details of the transaction, whichever is later. In case of cancellation of a transaction that is not due to a defect and / or non-conformity in the product, the company will return within 14 days of receiving notice of cancellation the same part of the transaction price paid by the customer less cancellation fee not exceeding 5% of the transaction price or NIS 100, whichever is lower Of their sons; If the product was installed in the customer's home, the company may charge the installation cost in accordance with the provisions of the Consumer Protection Law.

The refund will be made to the credit card with which the transaction was made.

In the event of cancellation of a transaction that is not due to a defect and / or non-compliance with the product, the product will be returned to the business at 31 Montefiore Street in Tel Aviv by the customer and at his own expense only.

In case of cancellation of a transaction that is not due to a defect and / or non-compliance of the product, the return of the product will only be possible if the product has not been used and is in its original packaging, which has not been opened or damaged. The company will not allow the return of a used product.

In the event of cancellation of the transaction due to a defect in the product and / or non-compliance, no cancellation and / or shipping / transportation fees will be charged.

In any case of cancellation of a transaction, the customer must present an original transaction invoice.

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Product Delivery Policy

Placing an order on the website does not obligate the company to supply the product; After placing the order on the website, as long as the product is in stock, an order confirmation will be received from the customer.

The delivery of the products will be made according to the delivery terms chosen by the user when making the purchase. An amount paid for a shipment will not be refunded in any case and as long as the customer returns the product he purchased, the additional shipping costs will apply to him. The number of days for the date of delivery of the product will begin from the date of order confirmation by the company and not from the date of placing the order on the website. It is hereby clarified that the execution of an order does not constitute an order confirmation.

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Jurisdiction

The interpretation and enforcement of these Terms are in accordance with and in accordance with the laws of the State of Israel only. Any dispute and / or dispute between the customer and the company will be subject to the court in the Tel Aviv-Yafo District only.